Maintenance Showing Incorrect Status

Overview

Maintenance status indicates whether service is upcoming, due soon, overdue, or completed. If status displays incorrectly—showing overdue when maintenance was just performed, or showing completed when work hasn't been done—troubleshooting is required. This guide resolves common status display issues.

Understanding Maintenance Statuses

Standard Status Values

Status	Condition	Display Color
Upcoming	Counter <75% of threshold	Green
Due Soon	Counter 75-100% of threshold	Yellow
Overdue	Counter >100% of threshold	Red
Completed	Maintenance marked complete, counter reset	Blue

Issue 1: Shows Overdue But Maintenance Was Just Completed

Symptoms

• Performed oil change yesterday but still shows overdue
• Work order marked complete but maintenance status unchanged
• Counter not reset after completion

Cause

Maintenance completion not properly recorded in ARMOR system. Work may have been performed physically, but system not notified.

Solution: Mark Maintenance Complete

1. Navigate to Maintenance → View Events
2. Find the maintenance event for the asset
3. Click Mark Complete or Complete Maintenance
4. Enter completion details:
   • Completion date (when work was actually performed)
   • Technician name
   • Notes or findings
   • Parts used (optional)
5. Click Save
6. Verify counter reset to zero or low value
7. Verify status changes from "Overdue" to "Completed" or "Upcoming"

If Using Work Order Integration

If maintenance managed through work orders:

1. Verify work order status is "Closed" or "Complete" in work order system
2. Check integration sync status (may take 15-30 minutes to sync)
3. If work order closed but maintenance still shows overdue:
   • Check work order integration configuration
   • Verify work order linked to correct maintenance rule
   • May need to manually mark complete in ARMOR if integration failed

Issue 2: Shows Completed But Maintenance Not Performed

Symptoms

• Status shows "Completed" but no work was done
• Counter reset but equipment didn't receive service
• Maintenance history shows completion you don't recognize

Cause

Accidental completion entry, or someone marked complete prematurely (before work actually performed).

Solution: Undo Completion

1. Navigate to maintenance event details
2. Check completion history
3. If recent completion exists:
   • Click Undo Completion or Reopen (if available)
   • Or click Edit and delete completion entry
4. If undo not available:
   • Manually adjust counter to previous value
   • Counter should reflect actual hours/miles/days since last real maintenance
5. Add note explaining correction
6. Verify status now reflects correct state (likely "Overdue" or "Due Soon")

Issue 3: Status Not Updating in Real-Time

Symptoms

• Counter increasing but status stuck at "Upcoming"
• Should be "Due Soon" but still shows "Upcoming"
• Status changes only after page refresh or next day

Cause

Status calculated periodically (not continuously) or browser caching old status.

Solution

1. Refresh browser: Hard refresh (Ctrl+Shift+R or Cmd+Shift+R) to clear cache
2. Wait for update cycle: Status may update every 15-30 minutes, not instantly
3. Check again next day: Status typically refreshes overnight for all assets
4. If still stuck after 24 hours: Contact support, may be calculation issue

Issue 4: Wrong Percentage Displayed

Symptoms

• Counter shows 200 of 250 hours (80%) but status says 50%
• Percentage doesn't match counter/threshold math
• Percentage stuck at same value

Diagnosis

Calculate expected percentage:

• Formula: (Current Counter ÷ Threshold) × 100
• Example: (200 hours ÷ 250 hours) × 100 = 80%

If displayed percentage doesn't match calculation, status display issue exists.

Solution

1. Refresh browser (may be display cache issue)
2. Verify counter and threshold values are correct
3. If values correct but percentage wrong:
   • Contact support with asset ID and rule name
   • May require backend calculation fix

Issue 5: Multiple Statuses for Same Asset

Symptoms

• Dashboard shows "Overdue" but detail page shows "Upcoming"
• Calendar shows different status than report
• Inconsistent status across different views

Cause

Different views may show:

• Overall asset status: Worst status of any maintenance (if one overdue, asset shows overdue)
• Individual rule status: Status of specific maintenance rule
• Cached vs real-time: Some views cached, others real-time

Solution

1. Understand context of each view:
   • Asset summary: Shows worst status of all maintenance rules for that asset
   • Maintenance detail: Shows status of specific rule
   • Reports: May show snapshot from time report generated
2. For most accurate status, check maintenance detail page
3. Refresh all views to ensure latest data
4. If still inconsistent, contact support

Issue 6: Status Shows "No Data" or "Unknown"

Symptoms

• Status field blank or shows "No Data"
• Counter shows "—" or empty
• No status color displayed

Possible Causes

• Telemetry never received: For runtime/distance-based, no data yet from device
• Rule not initialized: Maintenance rule exists but never started tracking
• Asset not in scope: Asset doesn't match rule scope criteria

Solution

1. Check telemetry:
   • Verify asset sending data
   • Check relevant telemetry field has value
   • See "Wrong Hours/Runtime Data" troubleshooting guide
2. Verify rule initialization:
   • Check maintenance rule is enabled
   • Verify asset in rule scope
   • See "Maintenance Not Triggering" troubleshooting guide
3. Allow initialization time:
   • New rules may take 15-30 minutes to initialize
   • New assets may take a few hours to appear in maintenance tracking

Issue 7: Time-Based Maintenance Shows Wrong Due Date

Symptoms

• Annual inspection due January 15, but system shows March 15
• Due date doesn't match expected schedule
• Status shows overdue but due date is in future

Diagnosis

1. Check maintenance history for asset
2. Find last completion date
3. Calculate expected due date: Last completion + interval
4. Compare to displayed due date

Possible Causes

• Wrong completion date recorded: Last maintenance marked complete on wrong date
• Wrong interval: Rule configured with wrong interval (e.g., 180 days instead of 365)
• Multiple completions: Maintenance completed multiple times, using wrong baseline

Solution

1. Fix completion date:
   • Edit last completion entry
   • Correct the date to when work was actually performed
   • Due date will recalculate based on corrected date
2. Fix interval:
   • Edit maintenance rule
   • Correct the threshold value
   • Common values: 30, 90, 180, 365 days
3. Manual adjustment:
   • If needed, manually set next due date
   • Add note explaining why manual adjustment made

Validation After Fixes

Checklist

• ☐ Status matches counter percentage (e.g., 80% = Due Soon)
• ☐ Status consistent across all views (dashboard, detail, reports)
• ☐ Counter reset after marking complete
• ☐ Due date calculated correctly for time-based
• ☐ Status updates as counter accumulates
• ☐ Completion history accurate

Monitor for 24-48 Hours

1. After fixes, monitor status for 1-2 days
2. Verify counter accumulating correctly
3. Verify status transitions appropriately (Upcoming → Due Soon → Overdue)
4. Check multiple views for consistency

Best Practices

• Mark complete promptly: Record maintenance completion same day work performed
• Double-check before completing: Verify work actually done before marking complete
• Include details: Add notes to completion entries for future reference
• Regular audits: Monthly review of maintenance status for accuracy
• Train team: Ensure everyone knows proper procedure for marking maintenance complete
• Use work order integration: Automate status updates when work orders close
• Document corrections: Add notes when making manual adjustments to status or counters

When to Contact Support

Reach out to ARMOR Support if:

• Status wrong despite following all troubleshooting steps
• Status inconsistent across views after clearing cache
• Counter/percentage calculation clearly incorrect
• Status stuck and won't update for days
• Need to bulk-correct status for many assets
• Work order integration not syncing completions

Related Troubleshooting

• Maintenance Not Triggering - If maintenance events not appearing at all
• Wrong Hours/Runtime Data - If counter values incorrect
• Viewing & Completing Maintenance Events - Proper completion procedure
• Understanding Maintenance Rules - How status is calculated

What's Next?

• Overdue Maintenance Report - Managing overdue maintenance
• Maintenance Calendar View - Visual status tracking
• Creating a Maintenance Plan - Setting up new maintenance rules

Getting Help

For assistance resolving status display issues, contact the ARMOR Support Team with:

• Asset ID or name
• Maintenance rule description
• Current status displayed
• Expected status (with explanation)
• Screenshot of issue if possible