Approval Emails Not Received

Introduction

Approval workflows are critical to order management, ensuring appropriate oversight before orders are sent to vendors. When approvers don't receive approval notification emails, orders remain stuck in pending status, delaying necessary maintenance work and disrupting operational workflows. Understanding why approval emails fail to reach approvers and how to diagnose and resolve these issues quickly is essential for maintaining efficient order processing.

This comprehensive troubleshooting guide helps administrators identify symptoms of missing approval emails, understand common causes, perform step-by-step diagnostics, check approver configuration, test email delivery, validate spam filtering, and implement alternative approval methods when necessary. Whether dealing with an individual approver missing notifications or systematic approval email failures, this guide provides the tools and procedures needed to restore approval workflows promptly.

Understanding the Approval Notification Process

Before troubleshooting, it's helpful to understand the normal approval notification flow:

1. Order Creation: User creates order requiring approval; status set to "Pending"
2. Approver Identification: System determines designated approver based on configuration (site, order type, asset, etc.)
3. Notification Trigger: System triggers approval notification generation
4. Approver Email Retrieval: System retrieves approver's email address from user profile
5. Email Generation: System generates approval request email with order details and action links
6. Email Transmission: System sends email via configured mail service
7. Approver Receipt: Approver receives email with "Approve" and "Reject" options
8. Approval Action: Approver clicks link or logs into ARMOR to approve/reject order

Failures can occur at any stage from step 2 onward, preventing approvers from receiving notifications. Identifying which stage failed helps pinpoint the root cause.

Symptoms of Missing Approval Emails

Approval email failures display specific symptoms visible to administrators and approvers:

Primary Symptoms

Symptom	What You'll See	Who Reports It
Approver Claims No Email	Approver states they never received approval request	Approver, order creator asking about delay
Orders Stuck in Pending	Orders remain "Pending" for extended periods (days)	Order creator, administrator monitoring pending orders
Pending Count Elevated	Dashboard shows abnormally high "Pending" count	Administrator reviewing dashboard metrics
Approver Unaware of Backlog	Approver didn't know multiple orders awaiting action	Approver during follow-up conversation
No Email in Approver Inbox	Approver searches inbox; finds no ARMOR approval emails	Approver when explicitly checking

Secondary Symptoms

• Inconsistent Delivery: Approver receives some approval emails but not others
• Delayed Delivery: Approver receives approval emails hours or days late
• Emails in Spam: Approver finds approval emails in spam/junk folder instead of inbox
• Bounce-Back Received: Administrator or system receives bounce notification for approver email
• Multiple Approvers, One Missing: Some designated approvers receive emails, others don't
• No Notification History Entry: Order detail shows no approval notification attempt logged

Common Causes of Missing Approval Emails

Understanding why approval emails fail to reach approvers helps focus troubleshooting efforts:

Cause 1: Invalid or Missing Approver Email Address

Description: The approver's email address in their user profile is incorrect, improperly formatted, or missing entirely.

Why It Happens:

• User profile created without email address
• Email address entered with typos or formatting errors
• Approver changed email address (new job, company email change) but profile not updated
• Approver account migrated from different system; email not properly transferred
• Special characters or spaces in email field corrupting address

Symptoms:

• Specific approver consistently doesn't receive emails; other approvers do
• Error message in logs about invalid recipient or email format
• Affects all orders assigned to specific approver
• Bounce-back emails received by administrator

Impact: High - All orders assigned to affected approver will not receive approval notifications.

Cause 2: Approver User ID Not Set or Invalid

Description: The order's approver field is empty or contains invalid user ID, preventing system from identifying who should receive approval email.

Why It Happens:

• Approval configuration incomplete or misconfigured
• Approver user account deleted but still referenced in configuration
• Site or asset doesn't have designated approver assigned
• Automated approver selection logic failing due to missing data
• Manual override of approver during order creation left blank

Symptoms:

• Order shows "Pending" but approver field empty on order detail
• No approval notification sent; no log entry for notification attempt
• Affects orders for specific sites or assets without approver configuration
• Error message about missing or invalid approver when trying to resend notification

Impact: Critical - Order cannot progress; no approver assigned to review and approve.

Cause 3: Email Service Failure or Configuration Issue

Description: The underlying email service ARMOR uses is unavailable, misconfigured, or experiencing delivery issues affecting all outbound emails.

Why It Happens:

• Mail server downtime or maintenance
• SMTP authentication credentials expired
• Network connectivity issues between ARMOR and mail server
• Mail service rate limits exceeded
• TLS/SSL certificate issues
• Configuration changes breaking email integration

Symptoms:

• Multiple approvers across different orders all missing approval emails simultaneously
• All email types (approval, vendor notification, user alerts) failing
• Error messages in logs about SMTP connection, authentication, or service unavailability
• Test emails from system fail to send

Impact: Critical - Entire email notification system non-functional; affects all order approvals and vendor notifications.

Cause 4: Spam Filters Blocking ARMOR Emails

Description: The approver's email system or spam filter is blocking ARMOR approval emails, routing them to spam folder or rejecting them entirely.

Why It Happens:

• Corporate spam filter classifying ARMOR emails as suspicious
• ARMOR sending domain not whitelisted in recipient's email system
• Email content patterns triggering spam detection algorithms
• Links in approval emails flagged as potential phishing
• Sender email reputation low (if using shared mail service)
• Recent changes to recipient's email security policies

Symptoms:

• Approver finds emails in spam/junk folder instead of inbox
• System logs show successful send but approver claims not received
• Inconsistent delivery: some approval emails arrive, others don't
• Affects specific approvers or all approvers in same organization
• No bounce-back or error messages received

Impact: Medium-High - Emails sent successfully from ARMOR perspective but approvers don't see them; orders delayed.

Cause 5: Approver Notification Disabled or Not Configured

Description: The system configuration for approval notifications is disabled or not properly set up for certain order types, sites, or scenarios.

Why It Happens:

• Approval notification feature disabled at system level
• Specific order type (Parts vs. Service) not configured to send approval notifications
• Site-specific approval settings turned off
• Approval threshold configured (e.g., orders >$500 require approval) but order below threshold incorrectly marked as needing approval
• Recent system update changed notification settings

Symptoms:

• Orders show "Pending" but no notification sent
• No log entries for approval notification attempts
• Affects specific order types or sites systematically
• Other notification types (vendor emails, alerts) working fine

Impact: Medium - Specific subsets of orders affected; may require configuration changes.

Cause 6: Approver Not Checking Correct Email Account

Description: Approver is checking personal or alternate email account instead of the email address registered in their ARMOR user profile.

Why It Happens:

• Approver has multiple email addresses; confused about which is registered in ARMOR
• ARMOR configured with corporate email; approver checking personal email
• Recent corporate email migration; approver checking old account
• Approver expecting mobile notifications but only email notifications configured

Symptoms:

• Approver insists not receiving emails; system logs show successful delivery
• No bounce-backs or errors in system
• Emails delivered to correct address but approver looking elsewhere
• Issue resolved when administrator tells approver correct email address

Impact: Low - Technical system working correctly; user education/communication issue.

Step-by-Step Troubleshooting Process

Follow this systematic approach to diagnose and resolve missing approval emails:

Step 1: Verify Order Requires Approval

1. Navigate to Order Management > Order List
2. Locate the pending order in question
3. Click to open order detail page
4. Confirm order status is "Pending" (not "Approved" or other status)
5. Check if approval is actually required for this order type/value
6. Review order creation date; note how long order has been pending

What to Look For:

• Status "Pending": confirms approval needed and awaiting action
• If status already "Approved": approver already acted; no issue to resolve
• If status "Sent" or other: approval either not required or already processed

Step 2: Check Approver Assignment

1. On order detail page, locate Approver field
2. Verify approver name/user ID is populated (not blank)
3. Note the approver's name for reference
4. Confirm this is the correct approver for the order's site/type
5. If approver field blank, check approval configuration for the order's site

Approver Field Status:

• Populated with Name: Approver assigned; proceed to verify their email
• Empty/Blank: No approver assigned; must configure approver before notification can be sent
• Unknown User or Invalid ID: Approver user account deleted or corrupted; reassign valid approver

Action if No Approver Assigned:

1. Navigate to Administration > Approval Configuration or Order Settings
2. Find configuration for relevant site or order type
3. Assign appropriate approver user
4. Save configuration
5. Return to order; reassign or trigger approval notification

Step 3: Verify Approver Email Address

1. Navigate to Administration > User Management
2. Search for and open the approver's user profile
3. Locate Email Address field
4. Verify email address is present and appears valid
5. Check for typos, extra spaces, or formatting errors
6. Confirm this is the approver's current, active email
7. If uncertain, contact approver via phone/chat to confirm correct email

Common Email Issues:

• Missing "@" symbol: john.doeexample.com
• Typo in domain: john.doe@exmaple.com
• Extra spaces: " john.doe@example.com "
• Old email address after company migration: john.doe@oldcompany.com
• Personal email instead of corporate: johndoe123@gmail.com

Action if Email Invalid:

1. Update user profile with correct email address
2. Save changes
3. Proceed to resend approval notification (Step 7)

Step 4: Review Approval Notification History

1. Return to order detail page
2. Locate Notification History or Approval History section
3. Review all approval notification attempts listed
4. Note timestamps of attempts
5. Check for error messages or failure reasons
6. Determine if notification was attempted at all

Example History Entries:

• "2025-06-15 09:00 AM - Approval notification sent to john.doe@example.com"
• "2025-06-15 09:00 AM - Approval notification failed: Invalid recipient email"
• "2025-06-15 09:00 AM - Notification retry 1 failed: Mail service unavailable"
• (No entries) - No approval notification attempted

What History Reveals:

• Successful send logged: Email sent from ARMOR perspective; likely spam filter or approver not checking correct inbox
• Failed send logged: Technical issue prevented delivery; check error message for cause
• No history entries: Notification never triggered; approver assignment or configuration issue

Step 5: Check System Email Logs

1. Navigate to Administration > System Logs or Email Logs
2. Filter logs by date range covering order creation time
3. Search for order ID or approver email address
4. Review log entries for approval notification attempts
5. Note error codes, messages, and mail server responses
6. Check if other emails sent successfully around same time

Key Log Information:

• Timestamp: When notification attempted
• Recipient: Email address notification sent to
• Status: Success, Failed, Bounced
• Error Code: SMTP error code if failed
• Error Message: Description of failure reason

Common Error Messages:

• "SMTP 550: Mailbox unavailable" - Approver email doesn't exist
• "Connection timeout" - Mail server unreachable
• "Authentication failed" - SMTP credentials incorrect
• "Recipient address rejected" - Email format invalid or domain blocked

Step 6: Test Email Delivery to Approver

After verifying approver email address, test if emails can reach them:

1. Navigate to Administration > Email Settings or use system test function
2. Send test email to approver's email address
3. Contact approver; ask them to check inbox (and spam folder)
4. If test email received: approval notification system issue
5. If test email not received: email delivery issue (spam filter, invalid address)

Alternative Test Method:

1. Create dummy order requiring approval
2. Assign same approver
3. Monitor if approval email sent
4. Ask approver to confirm receipt
5. Cancel dummy order after test complete

Step 7: Check Approver's Spam Folder

1. Contact approver directly (phone, chat, in-person)
2. Ask them to check their Spam, Junk, or Quarantine folder
3. Search for emails from ARMOR sending address or domain
4. If found in spam: spam filter issue; proceed to whitelist ARMOR (see Spam Filter Solutions section)
5. If not in spam: continue troubleshooting

Keywords for Approver to Search:

• "ARMOR" (system name)
• "approval" or "approve"
• "order" (if mentioned in subject line)
• ARMOR's sending email address (e.g., "noreply@armor-system.com")
• Order ID or asset name if known

Step 8: Verify Email Service Health

1. Navigate to Administration > System Status or Email Settings
2. Check email service status indicator (if available)
3. Send test email to your own address
4. Verify test email received in your inbox
5. Check if other notification types (vendor emails, alerts) are working
6. Review recent system maintenance or configuration changes

Email Service Status:

• Test email succeeds: Mail service operational; issue specific to approver or approval notifications
• Test email fails: System-wide email issue; escalate to IT/Support immediately

Step 9: Resend Approval Notification

Once issues corrected (approver email updated, mail service restored), manually resend approval notification:

1. Navigate to pending order detail page
2. Look for "Resend Approval Notification" or "Notify Approver" button
3. Click button to trigger manual notification send
4. Wait 1-2 minutes for processing
5. Check notification history for new send attempt entry
6. Contact approver to confirm email received
7. If received, issue resolved; if not, continue troubleshooting

Bulk Resend (Multiple Orders):

• If multiple orders stuck pending for same approver
• Use order list bulk actions
• Select all pending orders for that approver
• Click bulk "Resend Approval Notifications"
• Verify all notifications sent successfully

Step 10: Implement Alternative Approval Method

If email delivery cannot be resolved immediately, use alternative approval methods:

1. In-Application Approval: Direct approver to log into ARMOR; view pending approvals dashboard; approve directly
2. Manual Notification: Notify approver via phone/chat about pending orders; they log in to approve
3. Administrative Override: If permitted, administrator approves orders on approver's behalf (document reason)
4. Temporary Approver Reassignment: Reassign pending orders to alternate approver with working email

Checking Approver Configuration

Proper approver configuration is essential for approval notifications to function correctly.

Approval Configuration Locations

Approvers can be configured in various places depending on ARMOR implementation:

Configuration Location	Purpose	Navigation Path
Site-Level Approvers	Assign approver for all orders at specific site	Administration > Sites > [Site] > Approvers
Order Type Approvers	Different approvers for Parts vs. Service orders	Order Settings > Approval Configuration > Order Types
Asset-Level Approvers	Specific assets require specific approver	Asset Detail > Settings > Approver Override
Global Default Approver	Fallback approver when no specific approver configured	Administration > Order Settings > Default Approver
Value Threshold Approvers	Different approvers based on estimated order value	Order Settings > Approval Configuration > Thresholds

Verifying Approver Configuration

1. Identify Order Context: Note order's site, type, asset, and estimated value
2. Check Site Configuration: Verify site has approver assigned
3. Check Order Type Configuration: Verify Parts or Service has appropriate approver
4. Check Asset Override: If asset has approver override, verify it's configured correctly
5. Verify Global Default: Ensure global default approver set as fallback
6. Test Configuration: Create test order with same parameters; verify correct approver assigned

Common Configuration Issues

• No Approver at Any Level: New site added without approver assignment
• Deleted User Still Configured: Approver left organization; user account deleted but still referenced in configuration
• Conflicting Configurations: Asset override conflicts with site setting; system unsure which to use
• Approval Disabled for Order Type: Service orders require approval but Parts orders don't; mixed up in configuration
• Threshold Misconfiguration: Orders below $500 shouldn't require approval but threshold set incorrectly

Spam Filter Solutions

If approval emails are being blocked by spam filters, implement these solutions:

For Individual Approvers

1. Whitelist ARMOR Sending Address:
   • Provide approver with ARMOR's sending email address (e.g., noreply@armor-system.com)
   • Instruct approver to add address to their email client's safe senders list
   • In Outlook: Right-click email > Junk > Never Block Sender
   • In Gmail: Open email > More > Filter messages like these > Never send to spam
2. Whitelist ARMOR Domain:
   • Whitelist entire domain (e.g., @armor-system.com) to cover all ARMOR emails
   • More comprehensive than single address whitelisting
3. Create Email Rule:
   • Create rule to always move ARMOR emails to inbox
   • Can also flag as important or move to specific folder

For Organization-Wide Spam Filters

1. Contact IT/Email Administrator:
   • Submit request to whitelist ARMOR sending domain in corporate spam filter
   • Provide ARMOR sending email address and domain
   • Explain business necessity (critical approval notifications)
2. Provide SPF/DKIM Information:
   • Share ARMOR's SPF and DKIM records with IT team
   • Helps email authentication and reduces spam score
3. Test After Whitelisting:
   • Send test approval notification after whitelist added
   • Verify emails arrive in inbox, not spam
   • Document successful resolution

Preventive Measures

• Proactive Whitelisting: During new approver onboarding, add ARMOR to safe senders immediately
• Regular Spam Folder Checks: Train approvers to check spam folder weekly for missed ARMOR emails
• Email Authentication: Ensure ARMOR's sending domain has proper SPF, DKIM, and DMARC records configured
• Content Optimization: Work with ARMOR Support to optimize approval email content to reduce spam triggers

Alternative Approval Methods

When email notifications fail or approvers prefer different methods, implement these alternatives:

Method 1: In-Application Pending Approvals Dashboard

How It Works: Approvers log into ARMOR and view dedicated Pending Approvals dashboard listing all orders awaiting their approval.

Advantages:

• No dependency on email delivery
• Real-time view of all pending approvals
• Approve multiple orders quickly in one session
• Full order context visible before approving

Implementation:

1. Train approvers to log into ARMOR daily (or multiple times per day)
2. Navigate to Order Management > Pending Approvals
3. Review all pending orders
4. Approve or reject directly from dashboard
5. Set expectation for maximum approval turnaround (e.g., 24 hours)

Best For: Approvers who are frequent ARMOR users and comfortable with in-application workflows.

Method 2: Manual Notification (Phone, Chat, In-Person)

How It Works: Order creator or administrator manually notifies approver about pending orders via phone call, instant message, or in-person communication.

Advantages:

• Immediate notification; no email delay
• Personal communication can convey urgency
• Opportunity to discuss order details verbally
• Works regardless of email system status

Implementation:

1. Order creator checks if order approved within expected timeframe
2. If not, contact approver directly via phone or chat
3. Notify approver of pending order(s)
4. Provide order ID or asset name for reference
5. Approver logs into ARMOR to review and approve

Best For: Urgent orders, small organizations with close-knit teams, when email system is down.

Method 3: Scheduled Approval Review Meetings

How It Works: Regular scheduled meetings (daily, weekly) where administrator reviews all pending approvals with approvers.

Advantages:

• Ensures all pending orders reviewed regularly
• Opportunity to discuss orders requiring clarification
• Builds approval discipline and accountability
• Reduces approval backlog

Implementation:

1. Schedule recurring meeting (e.g., daily 9:00 AM standup)
2. Administrator pulls pending approvals report
3. Review each pending order with approver(s)
4. Approver decides approve/reject on each
5. Administrator processes decisions in ARMOR

Best For: Organizations with formal approval governance, high-value orders requiring discussion.

Method 4: Administrative Override (Emergency)

How It Works: Administrator with appropriate permissions approves orders on approver's behalf when approver unreachable and order is urgent.

Advantages:

• Prevents critical delays for urgent maintenance
• Keeps operations moving when approver unavailable

Important Considerations:

• Should only be used for genuine emergencies
• Requires appropriate permissions and governance policy
• Must document reason for override
• Notify approver after the fact
• Track overrides for audit purposes

Implementation:

1. Determine order is genuinely urgent (safety issue, operational impact)
2. Attempt to contact approver (phone, email, chat)
3. If unreachable and order can't wait, proceed with override
4. Log into ARMOR with admin credentials
5. Approve order; add note: "Admin override - [reason] - [date] - [admin name]"
6. Notify approver as soon as they're available
7. Document override in approval log for compliance

Best For: Emergency situations only; not routine use.

Method 5: Mobile Application Notifications (If Available)

How It Works: If ARMOR has mobile application with push notifications, approvers receive approval requests on mobile devices.

Advantages:

• Immediate notification via push alert
• Approve orders from anywhere via mobile
• Doesn't depend on email system
• Higher visibility than email

Implementation:

1. Ensure ARMOR mobile app installed on approver's device
2. Configure app to enable push notifications
3. Test notification delivery via test order
4. Train approver on mobile approval workflow

Best For: Approvers frequently on the go; organizations with mobile ARMOR deployment.

Preventive Measures

Implement these practices to reduce future approval email issues:

User Account Maintenance

• Quarterly Email Verification: Review all approver email addresses quarterly; confirm still current
• New Hire Onboarding: When new approvers added, verify email address during account setup; send test email
• Exit Process: When approvers leave organization, immediately update approval configuration; reassign pending orders
• Contact Information Updates: Require users to update profiles when email addresses change
• Email Validation: Implement email format validation when users update profiles

Configuration Audits

• Monthly Configuration Review: Review all approval configurations; ensure all sites, order types have valid approvers
• Deleted User Check: Monthly check for deleted users still referenced in approval configuration; update references
• Backup Approvers: Configure backup/secondary approvers for critical sites to reduce single points of failure
• Test Orders: Monthly test order for each site; verify approval notification reaches correct approver

Approver Training

• Onboarding Training: Train new approvers on approval workflow, how notifications work, where to find pending approvals
• Spam Filter Awareness: Educate approvers to check spam folder for ARMOR emails; whitelist ARMOR address
• Dashboard Usage: Train approvers to check Pending Approvals dashboard regularly, not rely solely on email
• Response Time Expectations: Set clear expectations for maximum approval turnaround time (e.g., 24 hours)

System Monitoring

• Daily Pending Order Review: Administrator checks pending orders daily; follow up on orders pending >48 hours
• Email Delivery Monitoring: Track approval email delivery success rate; investigate if drops below 95%
• Bounce Monitoring: Review email bounce reports; proactively update approver emails that bounce
• Average Approval Time Tracking: Monitor metric; investigate if approval time increases (may indicate notification issues)

Real-World Troubleshooting Scenarios

Scenario 1: Single Approver Not Receiving Any Emails

Symptoms: John Smith (approver for Facilities site) reports not receiving approval emails for 5 pending orders over 3 days. Other approvers receiving emails normally.

Troubleshooting Steps:

1. Check John's user profile: Email shows "john.smith@oldcompany.com"
2. Contact John: Confirms email changed to "jsmith@newcompany.com" 2 weeks ago; forgot to update ARMOR profile
3. Update John's user profile email to jsmith@newcompany.com
4. Save changes
5. Navigate to pending orders for Facilities site
6. Use bulk action to resend approval notifications for all 5 orders
7. Contact John: Confirms receiving all 5 emails within minutes
8. John approves all orders

Resolution: Approver email address outdated in profile; updated email and resent notifications successfully.

Scenario 2: All Approvers at Corporate Office Not Receiving Emails

Symptoms: Multiple approvers at corporate office report not receiving approval emails starting Monday morning. All work from same office, use same corporate email system. Site-based approvers at field locations receiving emails normally.

Troubleshooting Steps:

1. Check system email logs: All approval notifications to corporate emails show "Sent successfully"
2. No bounce-backs or error messages
3. Ask one corporate approver to check spam folder: Finds approval emails there
4. Ask other corporate approvers to check spam: They find emails there too
5. Contact corporate IT: Learn they implemented new spam filter over weekend
6. Request ARMOR sending domain (orders@armor-system.com) be whitelisted
7. IT adds whitelist rule
8. Send test approval notification: Arrives in inbox, not spam
9. Resend approval notifications for all pending corporate orders
10. All approvers receive emails in inbox

Resolution: New corporate spam filter blocking ARMOR emails; whitelist added by IT.

Scenario 3: New Site Has No Approver Configured

Symptoms: Orders created for newly opened West Site remain stuck in "Pending" status for 5 days. No approver receiving notifications. Administrator notices approver field empty on orders.

Troubleshooting Steps:

1. Check order detail: Approver field blank
2. Navigate to Administration > Sites > West Site
3. Check Approver configuration: No approver assigned (field empty)
4. Contact site manager: Confirm Sarah Johnson should be approver for West Site
5. Verify Sarah has ARMOR user account with valid email
6. Update West Site configuration: Assign Sarah Johnson as approver
7. Save configuration
8. Return to pending orders for West Site
9. Resend approval notifications (now that approver assigned)
10. Sarah receives approval emails
11. Sarah approves orders

Resolution: New site added without approver configuration; assigned approver and resent notifications.

Related Articles

• Orders Not Sending to Vendor: Troubleshooting vendor notification issues
• Configuring Order Approval Workflows: Setting up approvers and approval rules
• User Management and Email Configuration: Managing user profiles and email addresses
• Understanding Order KPIs: Tracking approval rate and average approval time metrics
• Pending Approvals Dashboard: Using the in-application approval interface

Summary

Troubleshooting missing approval emails requires systematic diagnosis starting with verifying order requires approval, checking approver assignment, verifying approver email address, reviewing notification history and system logs, testing email delivery, and checking spam filters. Key takeaways:

• Invalid or outdated approver email addresses are the most common cause of individual approver notification failures
• Spam filters frequently block ARMOR approval emails; approvers should check spam folder and whitelist ARMOR address
• Missing approver assignment prevents notifications from being sent; ensure all sites and order types have approvers configured
• System logs show whether notifications were sent successfully or failed; essential for diagnosis
• Alternative approval methods (in-application dashboard, manual notification, scheduled reviews) ensure orders don't get stuck when email fails
• Preventive maintenance including quarterly email verification and configuration audits reduces notification issues
• User training on checking Pending Approvals dashboard reduces dependency on email notifications
• Backup approvers provide redundancy for critical sites and reduce single points of failure
• Proactive whitelisting during new approver onboarding prevents spam filter issues

By following the troubleshooting steps outlined in this guide, implementing preventive measures, and training approvers on alternative approval methods, administrators can maintain efficient approval workflows and minimize order delays due to missing approval notifications.

Tags: orders, troubleshooting, approval, email, notifications, approvers, pending, delivery, spam, configuration