Understanding the Power Disconnected Alert on ARMOR 2/2+ Units

The Power Disconnected alert on ARMOR 2/2+ devices occurs under specific conditions, and understanding the pattern of events that trigger this alert can help improve usage tracking and avoid false alerts. Here's how the alert mechanism works and what you can do to prevent unnecessary alerts.

Why Does the Power Disconnected Alert Occur?

ARMOR 2/2+ units do not monitor battery voltage or main power connectivity. Instead, the alert is triggered based on the following events:

• The device receives a Run Start signal (indicating the beginning of usage).
• A corresponding Run Stop signal (indicating the end of usage) is not received within a 4-hour window.

Factors Contributing to the Alert

There are two important aspects to consider:

1. Run Stop Reporting Delay: ARMOR 2/2+ units can take up to 15 minutes to report a Run Stop once a motor is turned off.
2. No Internal Battery: The ARMOR 2/2+ device does not have an internal battery to maintain operation if external power is lost.

These factors make the ARMOR 2/2+ susceptible to missing the Run Stop report if the unit loses power during the 15-minute reporting window.

Common Cause: Battery Removal

The most common cause of the Power Disconnected alert is removing the Kaivac battery from the unit to place it on an external charger. If the battery is disconnected before the 15-minute reporting window for the Run Stop event, the report is lost, and the alert is triggered.

This scenario results in two consequences:

• The store does not get credit for the previous usage because the Run Stop report was not received.
• The ARMOR unit immediately powers off when the battery is removed, halting all reporting.

Once the battery is reattached to the Kaivac unit, the ARMOR device powers back on and resumes normal reporting.

Recommendations for Accurate Usage Tracking

To ensure accurate usage tracking with ARMOR 2/2+ units and avoid unnecessary Power Disconnected alerts, follow these guidelines:

1. Charge the Kaivac battery directly on the unit rather than removing the battery for external charging.
2. Wait 15-20 minutes after the final usage before removing the battery to allow time for the Run Stop report to be sent.

By following these recommendations, you can reduce the likelihood of triggering Power Disconnected alerts and ensure that usage is accurately recorded.

-- ARMOR Support